Support Channel is a training and consulting company specialising in customer service and customer relationship management. Established in 2002 by business professionals with over 20 years experience in project management, customer service and operational management.
Support Channel was created with a single vision: to help our clients improve the effectiveness of customer management within their commercial or public sector organisations.
We passionately believe that companies who can deliver great customer service throughout the whole customer experience have a major competitive advantage over companies who are less customer-focused. Companies who manage their customers effectively can often maintain premium pricing, dramatically reduce operating costs and gain significant market share.
We help our clients by providing a range of services that include:
- Customer service and operational management consultancy
- Skills development and training
- Interim management
- Web site design and maintenance
- Health and safety consultancy and training
- Quality management (ISO 9001:2000)
We are flexible and adaptable. By working closely with you we are able to tailor our services to give precisely what you require.