Increasingly, organisations are becoming aware of the impact that customer service has on their business; and are looking for new ways to satisfy customer demand. Numerous studies have shown that companies who deliver great customer service can maintain premium pricing, reduce operating costs, and gain market share at the expense of less customer-focused competitors.
Support Channel can provide you with the knowledge and skills necessary to successfully move your enterprise forward in today's ever-changing business environment. Our Customer Service Management (CSM) approach combines service quality management and customer relationship management.
We can help you identify your organisation's customer service strengths and weaknesses and work with you and your team to create a superior level of service, increase your competitive edge and enhance levels of customer satisfaction.
We help our clients by providing a range of services that include:
- Customer contact management
- Operational management
- Service level management
- Customer satisfaction survey and analysis
- Health & safety
- Quality management (ISO 9001:2000)
We are flexible and adaptable. By working closely with you we are able to tailor our services to give precisely what you require.