Support Channel provides a wide range of customer service consulting and training programs. We can help you develop a greater understanding of your customers' needs and align your organisation to respond to those needs.
Our consulting service involves working with employees, team leaders and managers in the development and improvement of customer service policies, standards and processes.
Improving the quality of your customer service requires commitment and consistent effort from everyone. Skills training for front-line staff and service leadership training for managers helps establish a key foundation for your product or service, setting it apart from the competition.
Support Channel personnel are available to fill a temporary vacancy or can provide interim management to ramp up customer focus initiatives. Assignment lengths can vary - the task can be intensive or spread over a period of time.
For small companies web site design can often be seen as unnecessary expenditure. However, particularly for SME's, effective web design coupled with search engine promotion can provide a substantial contribution to your sales efforts. Support Channel offers a comprehensive web design, creation and maintenance service for SME's.